The City of Baltimore
Jonathan D. Rhyne
TL;DR
_ too long; didn’t read _
BPIO uses Nutrient Workflow to standardize and automate manual, paper- and email-based city workflows as part of the city’s digital transformation.
Baltimore’s Business Process Improvement Office (BPIO) is focused on making the delivery of city services more efficient and cost-effective. They use Nutrient Workflow to standardize and automate manual, paper- and email-based city workflows as part of the city’s digital transformation. We sat down with three members of the BPIO team to hear about their mission and their methods including: Babila Lima, BPIO Director; Varghese Paranilam, BPIO Project Manager; and Melanie Shimano, Data Automation and Technology Analyst.
The Goal of the Business Process Improvement Office
Babila Lima, Director of Baltimore’s Business Process Improvement Office (BPIO) talks about the mission and scope of their team and how they’re trying to improve the efficiency of the city’s services.
The Processes That Needed Improvement
Our interview with Varghese Paranilam, BPIO Project Manager for Baltimore where we discuss some of the specific processes the BPIO team has automated and what the impact has been.
Rolling Out Improved Processes and Using Nutrient Workflow
Melanie Shimano, Data Automation and Technology Analyst for Baltimore’s Business Process Improvement Office, discusses the roll out of their automated processes using Nutrient Workflow.
Read more case studies from Nutrient Workflow customers or contact us to get a demonstration of what Nutrient Workflow can do for you.
Jonathan joined Nutrient in 2014. As CEO, Jonathan defines the company’s vision and strategic goals, bolsters the team culture, and steers product direction. When he’s not working, he enjoys being a dad, photography, and soccer.
