Request Fulfillment | Intake, Routing, Tracking
Jonathan D. Rhyne
What is Request Fulfilment?
Request Fulfillment is the systematic capture of requirements, management of related tasks, and quality assurance required for internal or external requests using a centralized platform.
Request and fulfillment problems manifest in a variety of ways in any organization:
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Lack of a consistent, centralized request capture point.
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Slow request turnaround times and non-compliant procedures.
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Frequent mistakes when fulfilling requests.
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Lack of status transparency and auditing.
A request fulfillment system aims to correct these issues by providing an automated front-end and back-end for handling various requests from HR to Finance to IT and beyond.
How Does Nutrient Workflow Help Improve the Request Process?
The Nutrient Workflow system provides an end-to-end, customized request workflow platform that handles each request from intake to completion.
Our system includes:
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The ability to design and deploy branded self-service request portals internally or externally.
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A robust request intake form designer that outputs dynamic, user-friendly request forms that work on any screen.
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An industry-leading workflow engine allowing request routing using complex rules and dynamic task assignments.
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Alerts, reminders, escalations, and delegations to ensure tasks related to requests are completed promptly.
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The ability to visually track the progress of any request and provide a complete audit trail.
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Integration with most business applications through an open REST-based API.
“This has been a colossal improvement for our team. We’re a smarter enterprise – and this is an achievement we’ve been working toward for years.”
Mallory Manke, Process Improvement Analyst for SONY Network Entertainment (Read More)
Build and Deploy a Complete Request Management Infrastructure
Our customers use this basic request management framework— User Portal, Forms, Workflow, and Reporting —to build a huge variety of request management solutions including
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Marketing request fulfillment
Download our growing list of use case examples.
Request System Components
Unlike other solutions, Nutrient Workflow can be configured to how your organization works. We don’t force you into a pre-built request management solution. You build it to suit or have us build it for you. As long as you’re an Nutrient Workflow customer, you can change or improve the process anytime.
Request Portal
To manage incoming requests, your employees/partners/customers need a consistent, easy-to-use service request management portal. Nutrient Workflow provides a personalized request portal that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in progress. Plus, they get email alerts for changes and updates in the process.
Forms
When it comes to building and managing request forms, you need a powerful form designer that allows for easy re-use and rapid development. You also need to be able to build intelligent forms with logic and customized fields. Nutrient Workflow offers all that and more. Plus. Our forms are automatically optimized for all mobile devices, and the built-in editor allows you to present any look and feel you want. Easily locate, copy, or add existing forms to any process.
Business Workflow
Once a request is submitted, you must ensure it’s handled quickly and properly. Building standardized request workflows is Nutrient Workflow’s bread and butter. We offer the industry’s best drag and drop process designer, allowing even novices to build process workflows quickly and with whatever level of complexity is needed.
Reporting
Nutrient Workflow tracks and maintains an audit trail of all your request processes, form data, and user actions. Your data and metrics are stored in a relational database (SQL Server or Oracle). Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture. Follow your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements. Run reports based on your form data to easily find the requests you’re looking for.
Interested in Automating Your Request Process?
We have a variety of resources to help you on your journey to an automated workflow.
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Workflow Tools and eBooks
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Request a Live Demonstration
Jonathan joined PSPDFKit in 2014. As CEO, Jonathan defines the company’s vision and strategic goals, bolsters the team culture, and steers product direction. When he’s not working, he enjoys being a dad, photography, and soccer.
