How/where can I get support?

If you have an active Support agreement, you can access technical support through the following channels:

Our products are accompanied by comprehensive resources to assist you with setup, troubleshooting, and advanced usage. We recommend reviewing these materials before reaching out to support, as they are frequently updated to reflect the latest product changes and often provide quick solutions to common issues.

Support process

All technical support requests must initially be submitted online. If necessary, our support staff will escalate the request to a phone call. For general SharePoint questions unrelated to our products, we recommend using sharepoint.stackexchange.com, a free and highly regarded community resource.

Support availability

  • Regular hours: Monday to Friday, 7 AM to 7 PM.

  • After hours: 24/7 availability for urgent production-related issues only.

Information

Our official response time for non-urgent requests is one business day. However, in most cases, we respond within an hour, even outside regular business hours.

Our commitment to quality support

While many companies promise fast and reliable support, we prefer to let our users share their experiences. We encourage you to review independent feedback on our products and support on platforms such as Microsoft App Store and TrustPilot.

By offering fast, accurate, and helpful support, we aim to deliver a user experience that goes beyond expectations.