How / where can I get support?

Providing you are covered by a Support agreement, you can get support at the following places.

1. Email.

2. Twitter.

3. Forums.

4. Muhimbi Blog.

All our products come with comprehensive User and Administration Guides. Please have a look at those before contacting us.

Please note that all technical support calls will initially need to be placed on-line. If needed this can then be escalated by our support staff to a phone call.

For generic SharePoint questions, unrelated to our products, please use sharepoint.stackexchange.com, an excellent and completely free resource.

Regular support hours are between 7am and 7pm, Monday to Friday. Outside of those hours we are on call 24x7 for emergencies related to your Production environment only.

Officially we respond to non-emergency calls within 1 business day, but you will find that most of the time we respond within the hour, even outside of our regular support hours.

Promises from a company to provide fast, accurate, and friendly support are easy to come by - actually finding it isn’t. That’s why we encourage our users to review our products and support in independent public forums, so you don’t have to rely on our promises; you can see what actual user experiences have been like. For an example, please see what users of the Microsoft App Store and TrustPilot are saying about us.