Troubleshooting: SharePoint Document Converter

Watermarks

Why are my watermarks not visible?

HTML to PDF

Converting HTML - Empty page / Authentication problems

SharePoint Search does not return converted HTML Content

Solving formatting issues when converting HTML to PDF

Merge

Error while merging existing PDF files (e.g. PdfLexer errors)

Enable Custom App Authentication

Enable Custom App Authentication

Upgrade

Error 1001. An exception occurred in the OnAfterInstall event handler during upgrade

Installer has Invalid digital signature

Invalid digital signature during installation

Validate converter

Validating converters and troubleshooting errors

Login

Problems logging in to Document Converter Services Online?

Debugging Web Service calls

Debugging Web Service calls and Soap Messages

Debug Log

How do I enable debug logging?

Connectivity Issues

Troubleshooting Connectivity problems between Web Front End and Conversion servers

Diagnostic tool

Using the Diagnostics tool to troubleshoot conversions

Max file size

How can I change the maximum file size of documents to process?

FAQs

Troubleshooting the Document Converter for SharePoint Online

SharePoint Designer Workflow Activities are not inserted

SharePoint Designer Workflow Activities are not inserted

Converter version

SharePoint Designer Workflow Activities are not inserted

Infopath

CabLib Extract ERROR when converting InfoPath files

InfoPath cannot execute any view-related object model calls. The view is not ready., -2147209125

InfoPath Rules / Custom code / Data connections are not executed.

My InfoPath form fails to convert, how can I troubleshoot this?

When converting InfoPath to PDF my file does not look 100% the same.

When converting InfoPath to Word / Excel my file does not look 100% the same.

Evaluation watermark

The license has been installed, but an evaluation message is still displayed.

Conversion service not starting

The Conversion Service does not start

Manually remove

How do I manually remove the Conversion Service?

Legacy files not converting

Why are my legacy DOC and XLS files failing to convert?

install.cmd errors

Troubleshooting install.cmd errors