Customer feedback process
This process can be downloaded and imported into your Workflow Automation instance. The downloadable JSON file is at the bottom of this page. For information on importing processes, refer to this guide.
Gathering feedback from your customers — good or bad — is essential to good customer service and long-term customer relationships.
This process allows customer service agents to complete a form any time customer feedback is received and start a process that ensures appropriate followup. As an alternative, this process can be made public facing, allowing your customer base to give anonymous feedback as well.
Form
Based on the Feedback Category selected, a section will be displayed for each type.
Process
