Gathering system specs and version information

To diagnose an issue, it’s sometimes necessary to gather specific information about a system. This guide provides an overview of the typical system specifications and version information we need.

Windows version and machine specifications

Visual Studio version

Installed Catalog app version

Log files

The Catalog can be built from the SDK or installed from the prebuilt copy in the SDK. Alternatively, the Catalog can be installed from the store. Contact Sales or Support for access to this.

Consequently, there are two possible locations of Catalog log files.

The SDK Catalog app log files can be found in C:\Users\[USER]\AppData\Local\Packages\com.pspdfkit.uwp.catalog_57bqnq2y39hg2\LocalState\, where [USER] is the user account the Catalog is running under.

The store-installed Catalog app log files can be found in C:\Users\[USER]\AppData\Local\Packages\PSPDFKit.PSPDFKitCatalog_2vx0rd0k7fxvr\LocalState.