Gathering feedback, good or bad, from your customers is essential to good customer service and long-term customer relationships.
Having an automated process in place to log feedback from your customers keeps all documentation in one place and allows for easy followups. Nutrient Workflow has prebuilt process apps, free for our customers to download and customize; one of those process apps is the customer feedback process.
This process allows customer service agents to complete a form anytime customer feedback is received and kick off a process that ensures appropriate follow-up. Here is the process and form below:
Form
Process
If you think your organization would benefit from this process or any of our other process apps, reach out to Nutrient Workflow for a demonstration of our automated solution.
Since graduating from Missouri State University (go Bears!), Toni has built her career in marketing. Outside of work, she loves going to concerts and spending quality time with friends, family, and her cats.
