Medcor

TL;DR 

_ too long; didn’t read _

Medcor was looking for a solution that would automate tasks in its IT and HR departments to help centralize and manage all requests and increase consistency and compliance within its organization. Before Nutrient Workflow, they had to route hiring paperwork back and forth via overnight mail. Medcor stated, “the time and money saved by automating the new hire process alone significantly reduced costs and expedited the onboarding process for each applicant by three to five days.”

Background

Medcor is a premier provider of innovative health services and proprietary software systems. More than 170 worksites throughout the United States use Medcor’s on-site clinics and another 150,000 worksites use Medcor’s 24/7 injury triage service. Founded in 1984, Medcor has been a pioneer, earning numerous US and foreign patents on its processes.

Testimonial

The Challenge

When they came to Nutrient Workflow, Medcor was looking for a solution that would automate tasks in its IT and HR departments to help centralize and manage all requests and increase consistency and compliance within its organization.

Hiring and placing qualified medical professionals is core to its business. Before Nutrient Workflow, the corresponding paperwork associated with the new hire process, which included applications, I-9 forms, and release forms for background checks and credentialing, would need to be filed, tracked, processed, sent via overnight mail to the applicant, and then overnighted back to Medcor to be further processed and finalized. 

Medcor’s challenge was to find an Enterprise Request Management (ERM) system that:

• Was easy to use and implement, so that employees at headquarters and medical professionals on-site at more than 170 clinic locations could easily access and adopt new automated processes

• Could immediately automate the new hire process in order to save time and money

• Integrated with its existing systems, including the HR system from Sage and its CRM systems

• Would grow with the company and allow further automation of processes in other departments over time

The Nutrient Workflow Solution

Nutrient Workflow can be used by all of Medcor’s 900 employees, whether they are located at its headquarters, one of its clinics, satellite offices – even its mobile workers. There are 25 automated processes enabled by Nutrient Workflow, and the system handles 400 to 500 requests per month now, the same amount handled in Medcor’s first year using the system.

“Nutrient Workflow makes things a lot easier to be able to manage everything in one place.”

The most important functionality of Medcor’s Nutrient Workflow system is its usefulness to the IT department. IT receives the most requests through the system, as employees at more than 170 remote clinic sites make hardware, software, and wireless requests using Nutrient Workflow as well as requests for office supplies such as printer toner.

“We have locations all over the country, and when we have a new location start-up, the manager requests equipment and communication services from IT, and tracking it through Nutrient Workflow is much more efficient than the alternative,” said Petersen.

The company’s next biggest user is the human resources department, which has completely automated its new hire process using the system. From the start, Nutrient Workflow allowed the HR department to give new employee candidates a user name and password, pre-populate a lot of the forms, and have them start the new hire process immediately.

“Getting new employees onboard faster means our clients will get medical professionals ready to deliver care more quickly,”

Tim Sahouri, CIO, Medcor

When new employees need to be set up in the system, HR receives requests to set them up on payroll as well as complete other new employee paperwork. There is also a process through HR that allows managers to maintain performance notes, yearly review information, using one of the Nutrient Workflow plugins that Medcor has employed.

The Benefits

“One of the biggest benefits to Medcor, with our locations all over the country, is that it’s so much easier to tell all employees to go to one place to find whichever request they need,” said Petersen. “It helps tremendously because we’re not receiving emails and phone calls from all over the place. It definitely makes it much easier on the administrator’s side because they can review all the requests and tasks in one place, and they can see what’s still pending and where it’s held up. 

“Nutrient Workflow makes our processes a lot smoother and easier to manage.”

Petersen

Petersen added that as the company signed more clients and set up more remote locations, Nutrient Workflow has simplified the start-up and shutdown processes so that the IT department can take care of all requests in a timely manner.

“We have Nutrient Workflow do the heavy lifting on that process side and then we collect the information and push it to a database that one of our programmers set up,” explained Petersen. “We have other processes sprinkled here and there throughout the company—we have one for compliance and legal when clients request medical records be released, and then there are a couple for the operations team.”

ROI

According to Medcor’s estimates, the time and money saved by automating the new hire process alone significantly reduced costs and expedited the onboarding process for each applicant by three to five days.

Conclusion

According to Petersen, Medcor continues to look for new ways to employ the Nutrient Workflow system across more departments within the company. He anticipates some new plugins that the Nutrient Workflow team is developing, items that his IT team has found workarounds for, for now.

“We’re also working on an all-inclusive request stop for our marketing department and have other requests in the works with our training, operations, and employee screening services departments,” he said. “From my end, I think it’s a very nice system. It makes everything about my job easier. For all the people who use it on a regular basis.”

Medcor has continued to grow, adding more staff, more locations, and more automated processes (rather than more paperwork), thanks to its implementation of Nutrient Workflow.