Blog Post

Employee Self-Service Portal

Jonathan D. Rhyne
Illustration: Employee Self-Service Portal

In today’s hybrid and remote work environments, giving employees self-service tools isn’t a luxury; it’s a necessity.

Making Employees’ Work Lives Easier

Employers have discovered Employee Experience’s impact on customer satisfaction, employee retention, and productivity. Giving employees the best tools to do their work and reducing their reliance on inefficient manual processes is a great way to improve their experience.

An employee self-service portal (ESS Portal) should provide a consistent, user-friendly Web portal for employees to make requests, manage requests, and track request status. On the back end, administrators in IT, HR, Finance, Operations, etc., should be able to create workflows and rules to automatically route requests based on various factors, fulfill employee requests, and analyze performance.

While many point solutions serve the needs of a single department like payroll, HR, or IT, few can automate all departmental request workflows. Nutrient Workflow was built from the ground up to provide a uniquely customizable portal platform for rapidly building portals, self-service forms, and request workflows that match how you already work.

Add HTML widgets to enhance the employee experience including news, updates, company information, new procedures, etc. Drag and drop components to achieve the most user-friendly layout.

Plus you can count on a comfortable employee experience with an intuitive company-branded interface.

“ESS can reduce the time HR professionals spend on administrative tasks, freeing them to raise their value in the organization by participating in more strategic planning.” (SHRM.org)

How Our ESS Platform Works

Nutrient Workflow is built for business users. Build forms, add workflow rules, post them to the service portal, now they’re available to everyone 24X7 from any device.

Employee Self-Service Portal

Our customers use this basic employee request management framework to build a huge variety of self-service portals that handle a wide variety of cross-departmental requests:

  • Capital expense requests

  • Contract approvals

  • Leave of absence requests

  • Site selection approvals

  • Pricing discount requests

  • New hire requests

  • Vacation time requests

  • IT project requests

  • Logo and branding approvals

  • New product requests

Building a Self-Service Portal with Nutrient Workflow

That’s to name a few. We don’t force you into a pre-built HR, Finance, Operations, or IT solution. You build it to suit or have us build it for you. As long as you’re an Nutrient Workflow customer, you can change or improve the process anytime. If you want a headstart, we offer a variety of process templates you can import and start using right away or customize your ESS Portal.

Self-Service Intranet

self-service intranet

With Nutrient Workflow’s dashboard designer you can create a company Intranet front-end with links to request processes, video, surveys, task management, and much more. Learn more about what’s possible by checking out our article “Nutrient Workflow As Your Intranet?”

Employee Self-Service Portal FAQ

  • What is an employee self-service portal?

An ESS portal is a user-friendly web portal that allows employees to make and manage service requests, track their status, and access company information.

  • How does an ESS portal improve employee experience?

It provides a consistent and intuitive interface for employees to handle requests efficiently, reducing reliance on manual processes and enhancing productivity.

  • What types of requests can be managed through the ESS portal?

Requests can include capital expense requests, leave of absence, contract approvals, IT project requests, and more, depending on the organization’s needs.

  • How can Nutrient Workflow’s ESS portal be customized?

The portal can be customized with HTML widgets, drag-and-drop components, and company branding to enhance user experience and match organizational workflows.

  • What are the benefits of using Nutrient Workflow for an ESS portal?

Benefits include improved efficiency, real-time collaboration, process compliance, and the ability to track and report on request status and performance.

 

Interested in Building Your Own Employee Portal?

We have a variety of resources to help you on your journey to an automated workflow using employee portals. 

Author
Jonathan D. Rhyne Co-Founder and CEO

Jonathan joined PSPDFKit in 2014. As CEO, Jonathan defines the company’s vision and strategic goals, bolsters the team culture, and steers product direction. When he’s not working, he enjoys being a dad, photography, and soccer.

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