Our Top 10 Posts of 2016

We Bid Adieu to a Long, Strange Year

After a long and bizarre year, we’re looking back at what we posted in 2016 and selecting the best content based on traffic and feedback. We talked a lot about compliance and process optimization as well as employee self-service and difficult customers. Hopefully, we educated and entertained along the way.

1. The Complete Guide to Business Process Management: Introduction

2. How Quickly Does Your Organization Make Decisions?

3. 5 Tasks, 5 Systems: The Sad Reality of Employee Self-Service

4. The Hidden Costs of Poor Internal Customer Service

5. The Temptation and the Trap of Homegrown Systems

6. What Are Companies Automating?

7. Do You Have a “Culture of Compliance?”

8. Ensuring Compliance by Improving User Experience

9. The Shortlist: Dealing with “Difficult” Clients

10. Still Attaching Forms to Emails? Read this.